Terms of Sale

1. About these terms

1. These terms apply when you buy from us on www.paraisotanning.com.
2. They apply to tanning minutes, packages, personal offers and the Paraiso Value Club membership.
3. You must agree to these terms before you pay. You agree when you tick the box at checkout.
4. After you pay, we send you an email. The email confirms your purchase and includes a copy of these terms.
5. Please keep that email.

2. Words we use

These words have one meaning each in these terms:

• "We", "us", "our": Paraiso Tanning Ltd.
• "You": the person who buys. For a personal offer, this is the person we sent the offer to.
• "Minutes": tanning time on our sunbeds. We count minutes of sunbed time.
• "Package": a set number of minutes that you buy at one time. A block booking is a package.
• "Account": your customer record in our salon system. We add your minutes to your account.
• "Personal offer": an offer that we send to you by email, with a link for you only.
• "Membership": the Paraiso Value Club, which you pay for each month.
• "Distance contract": a purchase that you make away from the salon, for example on your phone at home. The law gives special rights for these purchases.
• "On-premises contract": a purchase that you make in the salon, with our staff.
• "Cancellation period": the 14 days after the day you buy. In this time you can cancel a distance contract for any reason.

3. Who we are and how to contact us

1. We are Paraiso Tanning Ltd. We are a company registered in England and Wales.
2. Our company number is 12374518.
3. Our registered office and other company details are on Companies House.
4. Our salon is at Unit 3, 170 Alfreton Rd, Sutton-In-Ashfield, NG17 1JB.
5. Email: [email protected]. Phone: 01623 553000.
6. You can also talk to us at reception.

4. Who can buy and use minutes

4.1 Age

1. You must be 18 or over to use a sunbed. This is the law.
2. We ask for photo ID if you look under 25.
3. Nobody under 18 can use minutes. This includes minutes that you share.
4. Nobody under 18 can go into a sunbed room.

4.2 Your skin and your health

Do not use a sunbed if one of these applies to you:

• You have skin type 1.
• You take a medicine that can make your skin more sensitive to light.
• Someone in your family has had skin cancer.
• You gave blood in the last 2 hours.

1. Tell us before your session if one of these applies to you. We will not let you tan.
2. Tell us if your health or your medicines change.
3. HSE guidance says that people with skin type 2 should be advised not to use sunbeds. Ask our staff about the risks.
4. We check your skin type before your first session. Do not tan for longer than the maximum time for your skin type.

4.3 Salon rules

1. Follow the instructions of our staff.
2. Wear eye protection on every sunbed.
3. Wait at least 24 hours between sessions (skin types 3 to 6). Wait at least 48 hours if you have skin type 2.
4. We can refuse a session for safety reasons. See clause 14.4 for refunds in that case.

5. What you buy

1. You buy minutes on our sunbeds. You buy them as a package.
2. Some packages are for stand-up sunbeds only. Some packages are for any bed. The package name tells you which.
3. Some packages include products, for example a lotion or a gift pack. You collect products from the salon.
4. You can buy online only through a link that we send you. We do not sell every package online.
5. You do not book a time when you buy. You use your minutes when you visit.

Our current prices are on our price list. A personal offer can have a different price. The price at checkout is the price you pay.

6. How minutes work

6.1 Activation

1. We add your minutes to your account immediately after you pay. We call this "activation".
2. You can use your minutes on the same day.
3. Activation starts before the cancellation period ends. Clause 9 explains this.

6.2 Expiry

1. You can use the minutes in a package for 12 months from the day you buy it.
2. After 12 months, the minutes that you did not use expire. Expired minutes have no value.
3. A personal offer can give a different time. The offer and your email tell you the expiry date.
4. Your receipt shows the expiry date.

6.3 Sharing

1. You can share minutes only from a shareable package. Our marketing and price lists show which packages are shareable.
2. Only the person who paid for the minutes can share them. We do not share minutes because another person asks.
3. The person who shares can stop the sharing at any time.
4. Each person who uses shared minutes must be 18 or over. Each person must also do our skin type check.

6.4 No cash value

1. Minutes have no cash value.
2. You cannot exchange minutes for money, except for a refund that clause 14 gives you.
3. You cannot sell minutes.

7. Prices and payment

1. All our prices include VAT.
2. The price at checkout is the full price. We do not add other charges.
3. You pay by card or another method that Stripe shows at checkout. Stripe processes the payment for us.
4. We do not see or keep your full card number.
5. Your bank statement shows a membership payment as "PARAISO VALUE CLUB".
6. If we show a wrong price because of an obvious error, we will tell you. You can then pay the correct price or cancel for a full refund.

8. Personal offers

8.1 General rules

1. We send a personal offer to one named customer. The offer is for that customer only.
2. The link in the email works for your account only. Do not send it to other people.
3. You can use a personal offer one time only.
4. Each offer shows its closing date. After that date, the link does not work.
5. You cannot use two offers on one purchase.
6. The offer tells you if its minutes have other rules, for example a different expiry date.

8.2 When we can withdraw an offer

We can withdraw a personal offer before you pay if one of these occurs:

• We sent the offer by mistake, or with a wrong price.
• You are not the person we sent it to.
• You no longer meet the conditions of the offer, for example you already used it.
• We stop the offer for all customers. If we do this before the closing date, we tell you.

1. After you pay, we do not withdraw the offer. Your purchase is a contract.

9. Your request to start now

1. Normally, we cannot start a service in the cancellation period. We can start only if you ask us to.
2. We add your minutes to your account immediately. So we need your request before you pay.
3. At checkout, you tick this box:

4. You cannot pay without this tick.
5. Your confirmation email includes a copy of your request.

10. Your right to cancel (online purchases)

This clause applies to a distance contract. See clause 12 for purchases in the salon.

Right to cancel

1. You have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
3. To cancel, you must tell us that you want to cancel. Tell us by a clear statement, for example an email to [email protected] or a letter to Paraiso Tanning Ltd, Unit 3, 170 Alfreton Rd, Sutton-In-Ashfield, NG17 1JB. You can also phone us on 01623 553000.
4. You may use the model cancellation form in the Annex, but it is not obligatory.
5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

6. If you cancel this contract, we will reimburse to you all payments received from you, less the amount in clause 11.
7. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
8. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
9. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

11. What you pay if you cancel

1. You asked us to add your minutes immediately (clause 9). So, if you cancel in the cancellation period, we refund you pro-rata.
2. Contact the salon for details.

12. Purchases you make in the salon

1. Sometimes you are in the salon and our staff send you to a web link to pay. For example, you join the membership at reception on your phone.
2. In that case, you buy in the salon, with our staff. This is an on-premises contract. It is not a distance contract.
3. The 14-day right to cancel in clauses 10 and 11 does not apply to an on-premises contract.
4. If you leave the salon and pay later, for example at home, the purchase is a distance contract. Clauses 10 and 11 then apply.
5. Your other legal rights still apply to all purchases (clause 17).

13. The Paraiso Value Club membership

13.1 What you get

1. The membership costs £14.99 each month, including VAT.
2. You get 10% off our retail products, for example lotions, tan shots and moisturisers.
3. You get 30 minutes available to use each month. Unused minutes do not roll over to the next month.
4. There is no minimum term.

13.2 How you pay

1. You pay the first month when you join.
2. After that, Stripe takes £14.99 from your card each month, on the same day of the month that you joined.
3. Payments continue until you cancel.
4. Stripe sends you a receipt for each payment. Each receipt and each membership email has a link to manage your membership.
5. If a payment fails, Stripe tries again. If the payment still fails, your membership ends.

13.3 How you cancel

1. Open the "manage your membership" link in any membership email or receipt.
2. Select "Cancel" in the Stripe page.
3. Stripe shows you that the cancellation is complete.

You can also cancel by email to [email protected], by phone, or at reception.

13.4 What happens when you cancel

1. We take no more payments.
2. Your membership continues until the end of the month that you paid for. Then it stops.
3. Your 10% discount and your membership minutes stop at the end of that month.
4. We do not refund part of a month, except under clause 10, 11 or 14.
5. Minutes from packages that you bought stay on your account. Their normal expiry applies.

13.5 Cancelling in the first 14 days

1. If you join online away from the salon, you can cancel within 14 days (clause 10).
2. We refund you pro-rata. The refund is £14.99 / 30 x the minutes you did not use, less any discounts you received.
3. If your discounts are more than this refund, you do not pay us the difference.
4. If you join in the salon, clause 12 applies.

13.6 Price changes

1. We can change the price at any time.
2. We tell you in writing at least 30 days before the new price applies. We send this to the email address we have for you.

14. Refunds

1. In the cancellation period. Clauses 10 and 11 apply.
2. After the cancellation period. We do not refund minutes because you change your mind. Your legal rights still apply (clause 17).
3. If we cannot give the service. Sometimes we cannot give you the service, for example if the salon closes permanently. Then we refund the unused minutes at the price you paid for each minute.
4. If we refuse you for safety reasons. Sometimes we decide that you cannot tan safely, for example because of your skin type or a medicine. If you have not used or shared any minutes from that package, we refund it in full. If you used or shared some, we refund the unused minutes at the price you paid for each minute. Ask within 30 days of our decision.
5. Expired minutes. We do not refund expired minutes.
6. We pay every refund to the card or method you used to pay.

15. Chargebacks and payment disputes

1. If you have a problem with a payment, please contact us first. We can often correct it quickly.
2. You can still ask your bank for a chargeback. This is your right.
3. While your bank examines a chargeback, we can stop you from using the minutes from that payment.
4. If your bank returns the money to you, we remove those minutes from your account. If you already used them, we can ask you to pay for them.
5. If your bank decides for us, we make the minutes available again.

16. Our responsibility to you

1. We give our service with reasonable care and skill.
2. We follow The Sunbed Association code of practice and the EU tanning guidelines on every sunbed.
3. We are responsible for loss or damage that you suffer because we break these terms or are negligent. This applies only to loss or damage that we could expect when you bought.
4. We are not responsible for business losses. We sell only for your personal use.
5. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence. Nothing limits our responsibility for fraud.
6. You must give us correct information about your skin type, your health and your medicines. If you give wrong information, or you tan for longer than we advise, our responsibility can be less.

17. Your legal rights

1. These terms do not affect your legal rights as a consumer.
2. If a part of these terms is not fair or not legal, that part does not apply to you. The other parts continue to apply.
3. For advice about your legal rights, contact Citizens Advice or Trading Standards.

18. Complaints

1. If you are not satisfied, tell us. Use email ([email protected]), phone (01623 553000) or reception.
2. We reply within 14 days.

19. The law that applies

1. The law of England and Wales applies to these terms.

20. Changes to these terms

1. We can change these terms. We put the date of each version at the top.
2. For minutes and packages: the terms on the day you buy apply to that purchase.
3. For the membership: we may change the membership from time to time.
4. We tell members by email at least 30 days before a change applies.
5. If you do not agree, you can cancel your membership before the change applies. You pay nothing more.

Annex: Model cancellation form

Complete and send this form only if you want to cancel the contract. You can also cancel by email or phone (clause 10).